rana88 Privacy Policy

1 Introduction

This Privacy Policy describes how rana88 ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal data of players and visitors who use the rana88 website and services. rana88 is committed to handling your personal data responsibly and transparently.

By accessing or using the rana88 platform — whether through a desktop browser, mobile browser, or any rana88 application — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the platform.

This policy should be read alongside our Terms and Conditions and Responsible Gaming policy, which together form the full agreement between you and rana88.

2 Data We Collect

rana88 collects personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and from third-party payment providers when you make a deposit or withdrawal. Below is a clear breakdown of the categories of data we collect.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

3 How We Use Your Data

rana88 uses your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. Here is how we use each category of data:

• To create and manage your account — Identity and contact data are used to register your account, verify your identity, and keep your account secure.
• To process payments — Financial data is used to process deposits and withdrawals via bKash, Nagad, and Rocket, and to detect and prevent payment fraud.
• To deliver platform services — Usage data helps us ensure games function correctly, personalise your experience, and improve platform performance.
• To comply with legal obligations — Identity and financial data are used to meet our anti-money-laundering (AML) and know-your-customer (KYC) obligations.
• To provide customer support — Communications data is used to respond to your queries and resolve account issues.
• To send service communications — Contact data is used to send you important account notifications, security alerts, and policy updates. We do not send unsolicited marketing without your consent.
• To support responsible gaming — Usage data is analysed to identify patterns that may indicate problem gambling, allowing us to apply protective measures where necessary.

4 Legal Basis for Processing

rana88 processes your personal data on one or more of the following legal grounds:

• Contractual necessity — Processing is required to fulfil our contract with you, including operating your account and processing payments.
• Legal obligation — Processing is required to comply with applicable laws, including AML regulations and KYC requirements.
• Legitimate interests — Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent — Where we rely on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time.

5 Data Sharing

rana88 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment providers — We share financial data with bKash, Nagad, and Rocket to process your transactions. These providers have their own privacy policies and data protection obligations.
• Identity verification services — We may share identity data with third-party KYC verification providers to confirm your identity and age.
• Fraud prevention services — Technical and financial data may be shared with fraud detection partners to protect the platform and its players.
• Legal authorities — We may disclose personal data to law enforcement or regulatory authorities if required to do so by law, or if we believe disclosure is necessary to protect the rights, property, or safety of rana88 or its players.
• Business transfers — In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

6 Cookies and Tracking

rana88 uses cookies and similar tracking technologies to improve your experience on the platform, analyse usage patterns, and maintain session security. Cookies are small text files stored on your device when you visit the rana88 website.

We use the following types of cookies:

• Essential cookies — Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Analytics cookies — Help us understand how players use the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
• Preference cookies — Remember your settings and preferences, such as language and display options, so you do not have to re-enter them each visit.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the rana88 platform. Continuing to use the platform without changing your cookie settings indicates your acceptance of our use of cookies.

7 Data Retention

rana88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Our standard retention periods are as follows:

• Account data — Retained for the duration of your account and for a minimum of 5 years after account closure, in line with AML regulatory requirements.
• Transaction records — Retained for a minimum of 5 years from the date of the transaction.
• KYC documents — Retained for a minimum of 5 years after the end of the business relationship.
• Support communications — Retained for 2 years from the date of the last interaction.
• Technical and usage data — Retained for up to 12 months, after which it is anonymised or deleted.

When personal data is no longer required, rana88 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

8 Data Security

rana88 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the rana88 platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls that restrict internal access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments of our platform infrastructure.
• Two-factor authentication options for player accounts to prevent unauthorised access.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, rana88 will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

9 Your Privacy Rights

As a rana88 player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team at [email protected].

rana88 will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

Please note that some rights are subject to limitations — for example, we cannot delete data that we are legally required to retain for AML compliance purposes.

10 Children's Privacy

The rana88 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account, delete the data, and forfeit any associated balance.

If you believe a minor has accessed the rana88 platform, please contact us immediately at [email protected] so we can take appropriate action.

11 Updates to This Policy

rana88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you via email or a prominent notice on the platform before the changes take effect.

The "Last updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this page periodically to stay informed about how rana88 protects your privacy.

Your continued use of the rana88 platform after any updates to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, please stop using the platform and contact support to close your account.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how rana88 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available within your rana88 account dashboard
• FAQ: Visit our FAQ page for answers to common questions

For questions about your rights under this policy, please include "Privacy Request" in the subject line of your email so we can route your query to the right team promptly.